Shenzhen DDW Technology Co., Ltd.

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Technical FAQ
Technical FAQ

Q:How to connect with the network matrix with the control computer?

   A:After Switch connection between the control computer and the matrix, change the control computer IP to the same network segment with matrix IP, and then the IP address of the software search matrix is opened.

 
Q:Why can’t I enter the main menu?

   A:First,check whether the mouse is connected to the USB port of the matrix, and then check whether it is logged in to the device.

 
Q:How to splice?

   A:After selecting the screen to be spliced by software, drag the device IP into the chosen splicing screen.


Q:How to judge quickly whether the network matrix is working properly?

   A:Check whether the indicator light of the network port at the back panel of the matrix works normally (green light is always on, and clear light is blinking).

 


Q:What is standalone LCD advertising player?

   A: A standalone LCD advertising player is an LCD displays with an integral media player that holds the advertisements content files locally on a memory card. Just copy Video/music/pictures from PC into SD card/USB key, then insert it into player, it will play the saved files automatically, no need any other software and hardware.


Q:Where standalone LCD advertising player can be used?

   A: A standalone LCD advertising player is used for many different purposes and there is no definitive list. However, below are some of the most common applications: Airports, Cafe & Coffee shops, Cinemas, Clubs, Pubs&Casinos, Conference Centre, Education, Exhibition &Trade shows, Government, Hotels, Retail stores, Restaurants & Fast food.

 
Q:What size of standalone LCD advertising players do you have?

   A:For the moment, Our LCD advertising players range includes 7"/10.1"/15.6"/18.5”/21.5"/23.6"/27"32"/43"/49"/55"/65"/ 70"/75"/82"/85"/86"/98".

 
Q:What functions does standalone LCD advertising players have?

  A:  a. Support 1080P HD Video, JPEG Picture and Music;
       b. Support SD/USB readable;
       c. Support 5 groups Timer on/off function every day;
       d. Support playlist function, auto play the specified file at the specific time;
       e. Support USB Auto copy function;
       f. Support Scrolling text;
       g.7 Landscape and Portrait display mode options.

 
Q:What extendable functions does LCD advertising players have?

  A:  a. Motion sensor function;
       b. Touch screen function;
       c. High brightness functions;
       d. Scanner functions.

 
Q:What is the function of USB update?

  A: You can upgrade contents of the memory card (or built-in memory) by simply inserting an USB flash drive loaded with new content,no need to take out the memory card of the player. Player will automatically start playing after upgrade.

 
Q:How does the Motion sensor work?

  A: It has two options for Motion sensor function,
      a. Power on/off.The advertising player will start playing after the IR body sensor detects an approaching viewer. It will go into standby mode once the moving object leaves;
      b. Sound on/off.The advertising player will keep playing Video all the time but without sound, the sound of player will be activated when the IR body sensor detects an approaching viewer.
Motion Sensor functions could save power,also get more attention from customers.In the store the employees can be annoyed by the sound used by digital signage systems, using Motion Sensor controlled sound solves this problem.
 
 
Q:How to contact you if you are not online?

   A:If we are not online,please check the contact information below, Email, call or Skype, we will reply you as soon as possible.

 
Q:Can you upload our content to SD cards before shipment?

   A: Yes. After we receive video from you, our engineering will test the file and upload them to SD cards. Then we take aging test for player together with these video, then you can simply plug and play after you receive the players.

 
Q:Can it turn the screen on and off automatically?

   A:Yes, it has timer on/off functions, you could setup the tum on/off 5 groups every day, such as 8:00-9:00; 10:00-12:00; 1:00-2:00 ....... You also could play the specified files at the specified time.

 
Q:I don’t see exactly what I need.Do you provide customization?

  A: Yes! We offer a wide array of customization for all our products, far too much to detail on our website. If you don’t see exactly what you want, call and talk to one of our sales engineers. We are happy to help with any request and can usually provide exactly what you are looking for.

 
Q:What is digital signage?

  A: Digital signage is a network of customizable digital displays that you can control electronically using a computer, allowing you to change your content remotely for the most targeted messaging possible. Digital signage networks allow you to create and deliver targeted messages that inform, educate and motivate your audiences without your budget taking a painful hit.
Changing digital signage is cost effective and can be done in seconds from one location. It allows the network user to send content to an infinite number of displays at one time.
Each reason for communicating will have its own benefits:
      a.To compel -student organizations and activities, benefits enrollment, charity drives.
      b.To inform - new policies at work, classes and training dates, way finding and directories,weather and news.
      c.To motivate -recognition and reward programs, stock prices and profit-sharing schemes, internal contests.
      d.To include -welcome messages, new hire and birthday announcements, community and social activities.
      e.To recognize - organization and individual achievements, safety benchmarks, sports teams stats.
      f.To warn - severe weather, fire and other emergencies, security threats.

 
Q:What are the benefits of digital signage?

  A: To communicate with people, you have to get their attention. Watching TV and using computers has trained us to look at screens for information, so digital signage is a natural choice for reaching large audiences. It's also better than email, printed posters, and bulletin boards because:
      a.You can deliver breaking news in real-time;
      b.Screens are bright and show motion;
      c. You can have multiple contents on a screen at once;
      d.You can change what's on the screen throughout the day;
      e.It's cheaper than print for big audiences;
      f. It's better than print for green reasons.
 

Q:What size of network digital signage do you have?

  A: a. For Android System, we could produce 7"/10.1"/15.6"/18.5”/21.5"/23.6"/27"32"/43"/49"/55"/65"/ 70"/75"/82"/85"/86"/98", we also provide CMS Software to update the content Remotely.
      b. For Windows System, we could produce from 7"/10.1"/15.6"/18.5”/21.5"/23.6"/27"32"/43"/49"/55"/65"/ 70"/75"/82"/85"/86"/98".

 
Q:What kind of content can I show on my digital signage?

  A: All of our software let's you create beautiful content within the application or leverage existing media and skill sets by importing popular file formats:

      a.Text and graphics

      b.Video and Flash with audio.

      c.PowerPoint

      d.Event schedules

      e.Weather, news and stock update

      f.Alert notifications

      g.Web pages

      h.Polls, surveys and contests

      i.Cable feeds and streaming

      j.Social media and other RSS feeds... and more

 

Q:How do I figure out if digital signage is a good solution for my company?

  A: Consider your customer first. Do they often have questions about your company, product or service? Are they as informed as they could be to make educated purchasing decisions? Can you or your employees deliver a consistent strategic message to every one of them? Digital signage in your company can help to deliver consistent strategic messages to your audience to empower or influence their actions.

 
Q:Does your digital signage has WIFI/3G/4G Function to update the content remotely?

  A: Yes, DDW Android digital signage has network function with LAN/WIFI/3G/4G,you just insert 3G/4G SIM card into the slot,then could use 3G/4G network to control the display Remotely.

 
Q:Can your network digital signage be used on the bus er car?
 
  A: Yes, we design professional bus type Android network digital signage from 15"-32', Which with the below features:

       a.9-36V Wide voltage for bus use.

       b.Ceiling mount/Handrail mount bracket options.

       c.Support WIFI/3G/4G/GPS Functions.

       d.Shockproof design.


Q:Could you use one PC server to control more hundreds of digital signage in different places at the same time?

 

  A: Yes, You could use our CMS software on one PC to control many digital signage in different places with the same content or different contents.

 
Q:We already had a media player box,could we only buy LCD Monitor with HDMI from DDW?
 
  A:
 Yes, We also could provide all kinds of LCD Monitor with VGA//HDMI Input from 10 inch to 98 inch, welcome your inquiry.

 
Q:What kind of power supply of DDW’s products use?

  A: DDW use external quality /safety CE, FCC, UL, ROSH approved power adaptor for 10-24 inch advertising player before delivery. For 27 inch or larger screen size, there are built-in power board, and use power from AC directly.

 
Q:What kind of test you will do before shipment?

  A: All DDW product undertake at least 48 hours aging test (including power adaptor and memory card) , then start 100% inspection, and last OQC inspection before shipment.

 
Q:Our company is interested in being a distributor,how is DDW distribution policy?

  A: DDW is looking for distributor in a world wide range. To avoid fierce competition and protect DDW's distributor's benefits, we only recruit one distributor in each country. With the exclusive distributorship, DDW distributor can recruit its second distributors at its own discretion, we will redirect all requests from that region to the exclusive distributor.



Q:How to contact you if you are not online?

   A:If we are not online, please check the contact information below, Email, call or Skype, we will reply you as soon as possible.


 
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