DDW will provide 2 years warranty on all our LED display products from the original date of delivery. Additional warranty terms can be negotiated during the sales process. our warranty is not a service contract, and this warranty does not include maintenance, cleaning or periodic check-up.
Once there is a problem with LED Display
- Check the signal or power of each panel is running well or not.
- Take photo or video of the problem.
- Determine if your sign is under warranty (please check the COVERAGE OF WARRANTY as below ).
- Please send an email to us or contact your sales directly.
- If the problem belongs to hardware, send the defective parts to DDW.
- Once we received the defective parts, we will repair it or use new or refurbished parts to replace the defective parts.
Coverage Of Warranty
- The 2-year warranty includes all modules and cabinets, control hardware, fans, and power supply units, and free update of the control software. Before order confirmed, DDW will offer enough extra spare parts: Power supplier, control card, led modules, cables, and we also provide our suggestions about the quick-wear parts.
- Warranty confirmation: The production batch number on the modules shows whether the LED display is under the 2-year warranty.
- In the applicable Limited Warranty Period, we will replace or repair the defective parts, but not include the below situation (View DAMAGES NOT COVERED below).
Damages Not Covered
This limited warranty does not cover the following:
- Damage caused by unauthorized modifications, improper installation, unauthorized repairs. Accidental/Intentional Damages incurred by the user.
- Damage caused by an electrical power surge, electrical power failure, neglect, or misuse.
- Damage caused by severe Weather, Excessive Water Damage (i.e. submersion), Wind Damage., or other cause beyond our reasonable control.
Shipping & Charge
- If under warranty, the customer shall pay for shipping to our company; and we will repair or replace failed parts for free, and also we will bear the cost of shipping from our company to your site.
- If out of warranty, all shipping cost should be paid by the user, and we will charge the reasonable cost of new or refurbished parts to replace the defective parts.
- Depend on customer request, DDW shall provide field services to the customer for on-site installation guidance and training as well as on-site troubleshooting and maintenance. this service will be charged additionally, about the cost please contact your sales.
- The number of service days counts from the date the engineer departs from the service base and ends on the date the engineer returns to the service base.
- The relevant cost should be paid by customers such as visa, hotel, food, a plane ticket for back and forth, and your esteemed company should help to arrange our staff visa.
- Once the display screen installed or repaired and/or maintained, an operation test shall be conducted for acceptance. The Customer and our field service engineer shall sign on the Acceptance Confirmation that the LED display works properly.
- In addition, Customer could send your engineers who have some knowledge of electronics and computers to our factory and we will provide one week free of charge training on how to maintain and repair or replace based on a certain charge.
Support And FAQ
|■ Engineering Support|
|Base on the basic requirement from customer, our expert advisor will offer suggestions from viewing distance, changeable measurement, application environment, installation method, so that to concertize the final demand to make detailed solution and quotation . after order confirmed, structure drawing, cabling drawing, software operation manual will be provided by our engineer. After led display installed, we also support remote configuration for led display.|
|■ Custom Support|
|Each our engineer team member have 3-6 years experience in LED display at least, include PCB design, LED panel Housing design, drawing design, control system developed. From rigid, so semi-rigid, fully flexible, transparent panels, to concave, convex or just about any shape any project needs, we can design, manufacture and integrate. As each project is unique, and the more unique a project, the more it will stand out, we go that extra mile to come up with custom solutions beyond the norm. Working with designers, architects and engineers we aim to achieve all concepts using our LED Display solutions.|
|■ Convenient Payment Options|
|6-12 months credit can be supported by DDW, but limited by the quantity of product, and county, before decide to use credit, we have to conduct credit assessment and grant credit line and specific fees.|